Pro Consumidor refuerza monitoreo plataformas digitales de entrega a domicilio para protección al consumidor


La entidad reconoce que hay muchos retos debido al auge del comercio electrónico, que tienen tantas innovaciones y exhortó a las empresas a cumplir con los criterios de protección al consumidor en todos los casos.

SANTO DOMINGO, República Dominicana. – Dado el nuevo escenario de la pandemia, que ha incrementado de manera exponencial el uso de las plataformas digitales para entrega a domicilio, el Instituto Nacional de Protección de los Derechos del Consumidor (Pro Consumidor), reforzó un programa de monitoreo y seguimiento a las plataformas que operan en el país, con el objetivo de proteger al consumidor que mediante ellas suple sus necesidades.

Anina Del Castillo, directora ejecutiva de Pro Consumidor, convocó a los representantes de las plataformas a la institución, informándoles que han aumentado las quejas de los usuarios en cuanto a múltiples aspectos de los servicios que esas empresas ofrecen, como: tener que pagar un valor diferente a lo notificado al hacer el pedido; incumplimiento en la entrega; promociones falsas; recepción de productos distintos al solicitado, entre otros.

Explicó que, aunque diferentes al esquema de ventas presenciales, las plataformas están sometidas a normas que garanticen la protección del consumidor, por lo que el propósito de la institución es que las mismas conozcan y respeten sus deberes frente a los consumidores, aunque solo sean intermediarias en la prestación de servicios.

Agregó que entre los casos más reclamados en la institución, se encuentra la no entrega del producto; falta de reembolso en caso de pedidos incompletos y cargos no informados.

Por tanto, la entidad sostuvo que este sector debe fortalecer las medidas de informar debidamente al consumidor, facilitarles el acceso de las políticas de cancelación, devolución y reclamaciones y resguardar los datos personales de los consumidores o usuarios, con el fin de proteger su privacidad y evitar posibles fraudes.

En un ambiente de dialogo, Del Castillo enfatizó sobre la importancia de la calidad y el cuidado del servicio brindado. “Los pedidos deben llegar completos y en caso contrario, deben recibir en un plazo razonable la solución correspondiente que no afecte al consumidor”.

A la vez, se les recordó a estos proveedores que deben mantener los procesos de higiene y desinfección en las áreas como el contenedor de alimentos, mochilas y otros donde se colocan los productos a entregar.

(+) Campaña

Recientemente la entidad lanzó una campaña digital “Recibe tu Compra Segura”, con la finalidad de proteger y concientizar a la población consumidora al momento de recibir los servicios de delivery en estos tiempos de pandemia y a la vez que los proveedores de bienes y servicios, se apeguen a las buenas prácticas comerciales y ejerzan sus obligaciones y responsabilidades.

“Mediante esta campaña, orientamos y educamos tanto a los consumidores y proveedores mediante las diferentes plataformas digitales existentes en las redes sociales, sobre la protección e higiene en la entrega de productos, cuidado personal del repartidor y el consumidor, protección en los pagos y seguridad en la entrega confiable en las compras en línea”, puntualizó el organismo.

Asimismo, se avanza en que los consumidores conozcan sus derechos y deberes como consumidores y que tengan la capacidad de exigir productos de calidad y la idoneidad necesaria al momento de recibir este servicio, a fin de que no se vean afectados en sus intereses económicos, su seguridad física y la salud.


  1. I have been browsing online more than 3 hours as of late, yet I never found any fascinating article like yours. It is beautiful worth enough for me. In my view, if all website owners and bloggers made good content material as you did, the net might be much more useful than ever before.|

  2. Hi there would you mind letting me know which hosting company you’re using? I’ve loaded your blog in 3 completely different web browsers and I must say this blog loads a lot faster then most. Can you recommend a good web hosting provider at a fair price? Thank you, I appreciate it!|

  3. I am not sure where you are getting your info, but good topic. I needs to spend some time learning more or understanding more. Thanks for magnificent info I was looking for this information for my mission.|

  4. I was curious if you ever considered changing the structure of your site? Its very well written; I love what youve got to say. But maybe you could a little more in the way of content so people could connect with it better. Youve got an awful lot of text for only having 1 or 2 images. Maybe you could space it out better?|

  5. Awesome blog! Is your theme custom made or did you download it from somewhere? A design like yours with a few simple tweeks would really make my blog stand out. Please let me know where you got your theme. Thank you|

  6. Aw, this was an extremely nice post. Finding the time and actual effort to produce a superb article… but what can I say… I hesitate a whole lot and never seem to get nearly anything done.|

  7. It’s a shame you don’t have a donate button! I’d certainly donate to this excellent blog! I suppose for now i’ll settle for book-marking and adding your RSS feed to my Google account. I look forward to brand new updates and will share this website with my Facebook group. Talk soon!|

  8. What i don’t understood is in truth how you are no longer actually much more smartly-favored than you may be now. You’re very intelligent. You know thus significantly on the subject of this topic, produced me personally consider it from so many various angles. Its like men and women aren’t interested except it is something to accomplish with Woman gaga! Your personal stuffs outstanding. At all times maintain it up!|

  9. Hi there exceptional blog! Does running a blog like this take a massive amount work? I’ve virtually no expertise in computer programming however I was hoping to start my own blog soon. Anyways, if you have any suggestions or tips for new blog owners please share. I know this is off subject however I simply wanted to ask. Cheers!|

  10. Thank you, I have recently been looking for information about this subject for a while and yours is the best I’ve discovered till now. However, what concerning the conclusion? Are you certain concerning the source?|

  11. Wonderful blog! I found it while browsing on Yahoo News. Do you have any tips on how to get listed in Yahoo News? I’ve been trying for a while but I never seem to get there! Appreciate it|

  12. Hi there, You have performed an excellent job. I’ll certainly digg it and personally recommend to my friends. I am confident they’ll be benefited from this web site.|

  13. Hello! This is my 1st comment here so I just wanted to give a quick shout out and say I truly enjoy reading your posts. Can you recommend any other blogs/websites/forums that go over the same topics? Thanks for your time!|

  14. Hey! I know this is kinda off topic nevertheless I’d figured I’d ask. Would you be interested in exchanging links or maybe guest writing a blog article or vice-versa? My site discusses a lot of the same topics as yours and I believe we could greatly benefit from each other. If you might be interested feel free to send me an email. I look forward to hearing from you! Fantastic blog by the way!|

  15. Hello there! This is my first visit to your blog! We are a group of volunteers and starting a new project in a community in the same niche. Your blog provided us valuable information to work on. You have done a outstanding job!|

  16. Hello there! Quick question that’s completely off topic. Do you know how to make your site mobile friendly? My weblog looks weird when viewing from my iphone. I’m trying to find a theme or plugin that might be able to correct this problem. If you have any recommendations, please share. Cheers!|

  17. Hi there, i read your blog from time to time and i own a similar one and i was just wondering if you get a lot of spam remarks? If so how do you reduce it, any plugin or anything you can suggest? I get so much lately it’s driving me mad so any assistance is very much appreciated.|

  18. Hi would you mind sharing which blog platform you’re working with? I’m going to start my own blog soon but I’m having a hard time deciding between BlogEngine/Wordpress/B2evolution and Drupal. The reason I ask is because your design and style seems different then most blogs and I’m looking for something completely unique. P.S My apologies for being off-topic but I had to ask!|

  19. Hey There. I found your blog using msn. That is an extremely smartly written article. I’ll be sure to bookmark it and come back to learn extra of your useful info. Thanks for the post. I will certainly return.|

  20. Do you mind if I quote a few of your posts as long as I provide credit and sources back to your site? My website is in the very same area of interest as yours and my visitors would truly benefit from a lot of the information you present here. Please let me know if this alright with you. Appreciate it!|

  21. I’m excited to find this site. I need to to thank you for ones time for this particularly wonderful read!! I definitely really liked every bit of it and i also have you saved as a favorite to look at new information on your website.|

  22. Pretty section of content. I just stumbled upon your site and in accession capital to assert that I get actually enjoyed account your blog posts. Any way I will be subscribing to your feeds and even I achievement you access consistently quickly.|

  23. A fascinating discussion is worth comment. I think that you should write more about this issue, it may not be a taboo subject but typically people don’t talk about these topics. To the next! All the best!!|

  24. Howdy! I’m at work surfing around your blog from my new apple iphone! Just wanted to say I love reading through your blog and look forward to all your posts! Keep up the great work!|

  25. My brother recommended I might like this website. He was entirely right. This post actually made my day. You can not imagine just how much time I had spent for this information! Thanks!|

  26. Hey there! Quick question that’s totally off topic. Do you know how to make your site mobile friendly? My weblog looks weird when viewing from my iphone. I’m trying to find a template or plugin that might be able to resolve this issue. If you have any suggestions, please share. Thanks!|

  27. My brother recommended I might like this web site. He was entirely right. This post truly made my day. You cann’t imagine just how much time I had spent for this info! Thanks!|

  28. Hi! Quick question that’s completely off topic. Do you know how to make your site mobile friendly? My weblog looks weird when browsing from my iphone4. I’m trying to find a theme or plugin that might be able to correct this issue. If you have any recommendations, please share. Thanks!|

  29. Heya! I just wanted to ask if you ever have any trouble with hackers? My last blog (wordpress) was hacked and I ended up losing a few months of hard work due to no backup. Do you have any solutions to prevent hackers?|

  30. Having read this I believed it was really informative. I appreciate you taking the time and effort to put this content together. I once again find myself personally spending way too much time both reading and leaving comments. But so what, it was still worthwhile!|

  31. Hi there! I’m at work surfing around your blog from my new iphone! Just wanted to say I love reading your blog and look forward to all your posts! Carry on the outstanding work!|

  32. When I initially commented I clicked the «Notify me when new comments are added» checkbox and now each time a comment is added I get four e-mails with the same comment. Is there any way you can remove people from that service? Bless you!|

  33. Thank you for the auspicious writeup. It in fact was a amusement account it. Look advanced to more added agreeable from you! By the way, how could we communicate?|

  34. With havin so much written content do you ever run into any issues of plagorism or copyright violation? My site has a lot of exclusive content I’ve either created myself or outsourced but it appears a lot of it is popping it up all over the web without my permission. Do you know any ways to help reduce content from being ripped off? I’d definitely appreciate it.|

  35. Thanks a bunch for sharing this with all people you really know what you are talking about! Bookmarked. Kindly additionally seek advice from my web site =). We will have a link alternate agreement between us|

  36. Definitely believe that which you stated. Your favorite justification appeared to be on the web the simplest thing to be aware of. I say to you, I definitely get annoyed while people think about worries that they plainly don’t know about. You managed to hit the nail upon the top as well as defined out the whole thing without having side-effects , people can take a signal. Will probably be back to get more. Thanks|

  37. Howdy! This article couldn’t be written much better! Going through this article reminds me of my previous roommate! He always kept talking about this. I am going to send this information to him. Fairly certain he’s going to have a good read. Thanks for sharing!|

  38. My brother recommended I might like this website. He was entirely right. This post truly made my day. You can not imagine just how much time I had spent for this information! Thanks!|

  39. When someone writes an article he/she maintains the idea of a user in his/her mind that how a user can be aware of it. Thus that’s why this piece of writing is amazing. Thanks!|

  40. Its such as you learn my thoughts! You seem to know a lot approximately this, like you wrote the e book in it or something. I feel that you just can do with some percent to force the message home a little bit, but other than that, this is wonderful blog. A fantastic read. I will certainly be back.|

  41. hello!,I really like your writing very much! share we be in contact more about your post on AOL? I require an expert on this area to unravel my problem. Maybe that’s you! Looking forward to peer you. |


Por favor ingrese su comentario!
Por favor ingrese su nombre aquí